Cancellation Policy – Tow 2 Tow Services

We understand that plans can change. While we aim to be flexible, sending a tow truck or roadside assistance technician involves time, fuel, and resources.

Cancellation Policy

1. How to Cancel a Service

If you need to cancel your towing or roadside service request:

Call us immediately.
Provide your name, service location, and booking time so we can identify your request quickly
Cancellations can only be accepted via phone to ensure we notify the driver in real time

2. Cancellation Timeframes & Fees

When You Cancel	Fee
Before Dispatch (Driver not assigned yet)	No charge
After Dispatch, Before Arrival (Driver en route)	$25 – $50 dispatch fee
On Arrival / No-Show (Driver arrives but service is declined or customer not present)	Full minimum service rate applies
Special Equipment/Heavy Duty Jobs (Flatbeds, heavy-duty, long-distance)	May incur a cancellation fee based on preparation time and travel distance

3. Weather, Traffic & Delays

If Tow 2 Tow Services is delayed due to traffic, weather, or other factors, you may choose to wait or cancel without penalty — as long as the driver has not yet arrived at your location.

4. Repeat Cancellations

Customers with frequent last-minute cancellations may be required to pre-pay for future services.

5. Why We Charge Cancellation Fees

When a truck is dispatched, resources are allocated, fuel is used, and another customer may lose an available time slot. Cancellation fees help us cover these costs and keep our services available 24/7.

Need A Tow or Roadside Assistance? Call Tow 2 Tow Services.

(214) 607-7818

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Cancellation Policy – Tow 2 Tow Services