Our Operator Training Program
Every driver and roadside technician at Tow 2 Tow Servicescompletes a comprehensive training process before ever responding to a call. Our program includes:
- Industry Certification Courses – Including WreckMaster and other recognized towing certifications.
- Vehicle-Specific Towing Techniques – Proper handling for cars, trucks, motorcycles, luxury vehicles, EVs, RVs, and heavy-duty equipment.
- Specialty Equipment Training – Flatbeds, wheel-lift tow trucks, rollback carriers, winches, and recovery tools.
- Roadside Safety Procedures – Proper use of cones, flares, reflective gear, and positioning to protect drivers and customers.
- Load Securing & Damage Prevention – Techniques to safely strap, chain, and secure vehicles without causing harm.
- Customer Service Skills – Clear communication, professionalism, and compassion during stressful roadside situations.
Our Safety Standards
We follow strict protocols to ensure every job is completed safely and efficiently:
- Pre-Trip Vehicle Inspections – Every tow truck is inspected daily for operational safety.
- Proper PPE (Personal Protective Equipment) – Operators wear high-visibility clothing, gloves, and safety boots.
- Traffic-Aware Positioning – Trucks are parked to protect the disabled vehicle and operator from oncoming traffic.
- Damage-Free Towing Methods – Using soft straps, low-clearance ramps, and manufacturer-recommended procedures.
- Emergency Scene Coordination – Working with police, fire, and EMS to keep accident sites secure.
Ongoing Education & Certification
Towing technology, vehicle designs, and safety regulations are always evolving. That’s why we invest in continuing education:
- Quarterly safety meetings
- Hands-on equipment refreshers
- Updates on new EV towing procedures
- Training on emerging vehicle recovery techniques
Customer Peace of Mind
Our commitment to training and safety means:
- Fewer vehicle damages during transport
- Faster, more efficient service without cutting corners
Full compliance with state and industry safety regulations
